Clear, practical fulfilment information.
This page provides our general operating approach. Order-specific shipping and return terms may also be set by the marketplace or sales channel through which an order is placed.
Shipping
SUPERCOM uses Australian warehousing and shipping arrangements for stocked products. Delivery availability, service level, dispatch time and carrier depend on the product, destination and sales channel. Tracking is provided where the applicable service supports it.
Returns
For products sold through a marketplace or third-party sales channel, the return process may be governed by that channel's published rules in addition to applicable Australian law. Customers should begin with the return process shown on their order confirmation or marketplace account.
Faulty, damaged or incorrect goods
Please contact the seller or channel shown on the order with the order number and a description of the issue. Remedies are provided in accordance with applicable Australian Consumer Law and any additional channel requirements.
Change of mind
Change-of-mind eligibility depends on the relevant sales channel and the product condition. Where a channel offers a specific change-of-mind policy, that policy applies to orders placed through that channel.